Live Consultations

Leeds City Council are currently exploring how online directories are used to access local support, services, and organisations. This work is part of a wider project at Leeds City Council to improve how people find trusted, up-to-date information.

Your experiences will help us understand what works and what could be improved. This short survey should only take a few minutes, and your feedback will play a key role in shaping improvements.

https://surveys.leeds.gov.uk/s/KMY0IV/

We’ve listened to feedback from families and created a new online form to help you check the progress of your child’s Education, Health and Care Needs Assessment (EHCNA) application.

Before we launch it later this year, we’re inviting parents and carers to try it out and tell us what you think. It only takes a few minutes and your feedback will help shape how it works for other families.

Who can take part? 

You can take part if:

• Your child currently has an EHCNA application in progress, and
• You’ve received an acknowledgement letter confirming your application.

How to get involved 

Email ehcpreview@leeds.gov.uk and say you’d like to trial the EHCNA application status form. We’ll then send you the form along with a short guide on how to use it.

What you’ll need To complete the form and get an update, you’ll need:

• Your Synergy reference number (from your acknowledgement letter – it’s 6 or 7 digits long). If you can’t find it, let us know in your email.
• Your child’s date of birth
• Your email address – this must match the ‘main contact’ email we hold for your child. If it doesn’t, we won’t be able to send the update. In that case, we’ll need to carry out some checks before we can update your child’s record.

Once you submit the form, we’ll check your details. If everything matches, we’ll email you the current status of your child’s EHCNA application.

We’ll also send you a short feedback form so you can tell us about your experience.

Thank you for helping us improve services for families in Leeds.

We are looking at ways that the booking of NHS appointments for children and young people at Leeds Community Healthcare could be made more straight forward, more personalised, and more useful for everyone involved.

Share your feedback and views using the below survey:  

https://forms.office.com/e/x1xRpTLtmW

The closing date will be the 16th of July, following the survey colleagues will be looking at the results and agreeing next steps.

“How do we improve your experience while you wait for an appointment at Leeds Community Healthcare NHS Trust (LCH)?”

We know waiting for an appointment can be a worrying time for you and your family. We want to make this the best experience it can be by giving you the right information to help you while you wait.

We would like to hear about the following:

• Information you have received about your appointment
• What additional information you have received while you wait
• Whether you have received information digitally
• What information You think could help you while you wait
• Whether you know how to contact your team / clinic and what to do if anything changes

The link to the survey can be found here: Survey closing date is 24th August 2025

Click here to complete the online survey and tell us about your experience while you waited for your appointment.

Find out about more opportunities to have your say and influence the services provided by Leeds City Council including giving compliments, complaints and feedback, comment on applications, take part in public health consultations, parks and countryside consultations, learn about volunteering opportunities and community committees.

https://www.leeds.gov.uk/Pages/Consultations-and-feedback.aspx